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Frequently Asked Questions |
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Creativity knows no bounds...until you have a question. So, to keep your creative powers on task, here are the answers to the most frequently asked questions.
If you don't find the answer to your question, contact us by calling 1.877.267.3468 or emailing costcocustomerservice@eInvite.com.
eInvite.com at costco.com is powered by CheckMate™. This special preview technology enables you to personalize your item with your choice of ink colors, lettering styles and sizes, wording, and more. And then see the exact typeset copy of your item (called a “preview”) online immediately. Once you submit your order to us, this exact replica is sent directly to the printer's presses within seconds. Because your wording does not have to be retyped into the printer's system, CheckMate™ saves time and mistakes!
With hundreds of typestyles, ink colors, paper options and graphics, eInvite.com at costco.com offers the most complete array of personalization options available for you to create and view (preview) online.
eInvite.com at costco.com was created to offer a complete selection of high quality items with varying designs and price levels. An in-house team of established artists carefully selects each design according the following five standards:
To learn everything you need to know about invitations use our Invitation Etiquette guide. The guide includes rules of etiquette, what to select, how to word, how many to order, the purpose of accessories, and much more!
You have two options. You can either check with our Wording Etiquette helper or, if you're still concerned, email our etiquette and design specialist at costcocustomerservice@eInvite.com.
Most orders are produced and shipped within 5 business days, although some orders may take slightly longer. To find out when to expect your order, please refer to each product page for the processing time and standard shipping methods.
Most invitation experts suggest ordering your invitation three to six months in advance. You should be prepared to mail them at least six weeks in advance. If you are inviting a large number of out-of-town guests, or if your event is to be held during a popular vacation time, we suggest sending an advance save-the-date card.
You should select and customize your announcements well ahead of time so that you can order online as soon as your little one is born. If you don't know the baby's gender, set up two orders—one for a boy and one for a girl. Be sure to give each order a separate name on the site so you'll know which one to submit when the time comes.
CheckMate™ enables us to send your order to the printer's presses immediately. If the printer is busy, you may have a little time to stop the order. If you find a mistake, email us immediately at costcocustomerservice@einvite.com. We will attempt to notify the printer before their work is completed. You will be responsible, however, if it cannot be stopped in time. So, please check your order carefully before you submit it. We will notify you as to the outcome.
Email us immediately at costcocustomerservice@einvite.com if you discover that you need to increase the quantity. We will try to catch the order before it has been printed. The price for an additional 25 is always a better value than a new order for 25. If you are close to your guest count, you may consider ordering an extra twenty-five in case of mistakes or last minute additions. If the order cannot be stopped before it is printed, you will be charged at the new order price. We will notify you to let you know whether the order was stopped in time or not.
Adding an accessory can always be treated as a separate order. You will not be charged an additional fee for this.
We offer samples for most of our personalized products. If a sample is available for an item, a button titled "Send Me a Sample" is displayed on the right side of the product page—the page with a detailed description, pricing and large view of the item. Simply click this button and a sample is added to your shopping cart. You will notice a nominal fee to cover material costs and shipping via the U.S. Postal Service.
A customer service representative would be delighted to answer your questions. You can reach us Monday – Friday from 8am-8pm EST by dialing 1.877.267.3468 or email us at costcocustomerservice@eInvite.com.
eInvite.com at costco.com takes great pride in providing the very best in quality and craftsmanship, so if you are dissatisfied in our product for any reason, please let us know. Unfortunately, we cannot accept returns on personalized product, but we will gladly reprint your order if you are dissatisfied in any way with our workmanship. While our online instant previewing technology helps to minimize our customers’ errors, mistakes occasionally happen or event dates or details change. If you have received your printed order and require that it be done over, we will redo your order at 50% of retail price. Just contact a customer service representative at 1.877.267.3468.
On eInvite.com at costco.com, we accept American Express, MasterCard, and Visa.
Currently, eInvite.com at costco.com offers shipping in the United States only. We do not currently deliver to PO boxes (post office), APO/FPO (military) boxes, or international addresses.
eInvite.com at costco.com ships all merchandise via UPS. Please see the table below for detailed rates based on order amount and ship method. Please be aware that your items may require processing or manufacturing time before they can be shipped. Please refer to your items' product pages for processing time information.
| Order total | Ground | 3 Day Select | 2nd Day Air | Next Day Air |
|---|---|---|---|---|
| $25.00 or less | $7.95 | $12.95 | $15.95 | $26.95 |
| $25.01 – $50.00 | $7.95 | $13.95 | $16.95 | $28.95 |
| $50.01 – $75.00 | $8.95 | $15.95 | $18.95 | $31.95 |
| $75.01 – $125.00 | $10.95 | $17.95 | $21.95 | $35.95 |
| $125.01 – $250.00 | $13.95 | $21.95 | $26.95 | $41.95 |
| $250.01 – $500.00 | $18.95 | $26.95 | $33.95 | $49.95 |
| More than $500.00 | $23.95 | $31.95 | $38.95 | $57.95 |
To get your products to you as fast as possible, we may group parts of your order into separate shipments. You will not incur any extra shipping charges if this occurs.
Not a problem. Simply click on e-mail password, from here or the login page. We will email your password to you.
eInvite.com at costco.com uses a secure server with SSL (Secure Socket layer) technology to protect the security of your order information. SSL encrypts your personal information so that it cannot be decoded by anyone other than eInvite.com at costco.com. eInvite.com at costco.com is certified by Verisign.
eInvite.com at costco.com understands the security and privacy concerns that its customers may have about the Internet. We are committed to protecting your privacy and to taking all necessary steps to provide our customers a safe and secure shopping experience. Please see our privacy policy.
eInvite respects the intellectual property of designers, photographers and artists. For that reason, eInvite requires that you warrant that your Products do not infringe upon any rights of any third party, including property rights, intellectual property rights (copyrights and trademarks) or rights of others. By submitting your personalization, art or photo through this site, you are warranting that you have all required rights or permissions necessary as well as the authority to incorporate third party material into your Products, and you authorize eInvite to produce the Products on your behalf.
